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1. What are your delivery options and how much is shipping?

  • Shipping option is only available within Singapore
  • A shipping fee of $4.70 will apply for each purchase except for Bundle Kits
  • Bundle Kits requires pick up from any of our BMF Bella Marie France Beauty Gyms or Svenson Hair Centres. The locations are available here - https://shopebeauty.com/stores
  • We are closed for delivery on Saturdays, Sundays and on Singapore Public Holidays
  • Shipping may take longer during sale periods, holidays and extreme weather

2. Can I choose a time slot?

  • Unfortunately, this service is currently unavailable as delivery will be via Smartpac
  • You can check the delivery status of SmartPac by entering the delivery note's number (e.g. SM000000001SG) via Singpost’s Track Item tool - https://www.singpost.com/track-items

3. I entered the wrong address, what should I do?

  • The delivery address for an order must be a valid residential address - we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid
  • In the event that the wrong address is indicated in the order, and the package is delivered, BMF Bella Marie France will not be liable for any replacement or refund

4. Can I collect my order directly from the Centre?

  • Yes, self-collection is available. Kindly indicate preferred location upon checkout
  • Our call centre will contact you for the arrangements

5. What should I do if my order has not arrived?

Please email us ebeauty@gbil.com and we will assist or alternatively, you may call us at 6708 8724 for assistance.

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