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1. Will my personal information be shared with third parties? provides a safe and secure shopping experience and our website has the SSL certificate for peace of mind while shopping. All information is kept private and confidential. We do not share or sell your personal details with any third parties. For more information, please read our Privacy Policy in full.

2. I am having problems logging into my account

If you receive a message stating that your email address/password is not recognised - please follow the steps below:

  • Please clear your cache and browser history. Close and open a new browser.
  • Make sure you are using the same email address and password you registered with.
  • If you are unable to recall your password, click on “forgot your password?” link on the page. You will be prompted to enter your email address and a link will be sent to you to create a new password for your account

If you enter your password incorrectly three times, your account will be locked for 30 minutes. You will need to close and open a new browser after 30 minutes to re-sign in. If you continue to experience problems, please email with the details and screenshots of the error.

3. Do you offer product samples?

Unfortunately we do not offer product samples. However, we do have a skin bar available at all our centres if you intend to try the products and our professional and experienced beauty consultants or Tricologists will be happy to assist. We would be able to arrange for a skin/hair analysis and consultation before you purchase any of our products. Just call us at 18007777111 to arrange for an appointment.


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